Service — Reputation Management
A reputation worth searching for.
Online reputation management in Montreal: genuine review acquisition, managed responses, monitoring and branded search strategy, powered by our Repnovo partnership.
Reputation Is Decided in Search
Before most customers call, book or buy, they read what others have said about you. Your Google rating, recent reviews and the first page of your branded search results shape that decision.
Brand Digital approaches reputation as part of the brand itself: a strategy for earning genuine feedback, answering it well and presenting your business accurately wherever people look.
Genuine Reviews, Collected Consistently
We set up review request workflows that invite real customers to share their experience at the right moment, by SMS, email or QR code, across Google, Facebook and the platforms that matter in your industry.
- Review requestsTimed SMS and email invitations to real customers.
- QR review linksSimple in-person paths to leave feedback.
- Private feedbackA direct channel for customers to raise concerns with you first.
- Multi-platformGoogle, Facebook, Yelp, Tripadvisor and industry sites.
Responses That Sound Like Your Brand
Every review deserves a thoughtful reply. We monitor incoming feedback, flag sensitive reviews for your team and draft on-brand responses with AI assistance — with people kept in control of what gets published.
- MonitoringAlerts for new and negative reviews.
- Managed repliesOn-brand responses drafted and reviewed.
- EscalationSensitive feedback routed to the right person.
- InsightsRecurring themes surfaced from customer feedback.
Branded Search and Brand Protection
We strengthen what appears when people search your name: an accurate Google Business Profile, consistent listings, owned content and social profiles that represent the brand properly. Paired with our SEO and content work, this helps your own channels lead branded results.
- Google Business ProfileAccurate, complete and actively maintained.
- ListingsConsistent business information across directories.
- Owned contentPages and profiles that represent the brand clearly.
- Reputation reportingRatings, review volume and response activity over time.
Powered by Our Repnovo Partnership
Brand Digital is part of the Repnovo partner program. Repnovo is an AI-powered reputation management platform for review requests, AI-assisted replies and multi-platform monitoring. We pair that technology with our own strategy, creative and customer communication.
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